Valenta > Staff Augmentation > Virtual Medical Assistants and Medical Scribes

Virtual Medical Assistants & Medical Scribes

Virtual Medical Assistants or Remote Medical Assistants are specialists who perform administrative tasks for healthcare practitioners. Most Healthcare Providers are swamped with administrative tasks, and with the advent of Covid-19, this has only become worse and even more expensive. Virtual Medical Assistants ensure smooth functioning of a Healthcare Practice. They improve productivity and profitability in private practices, clinics, hospitals, and other healthcare facilities.

Virtual Medical Assistants allow Doctors to focus more on their patients which improves Patient Satisfaction, as well as quality of life for the Doctor. They act as an extension of the Healthcare providers’ medical back-office team by providing Record Keeping, Customer Service, Billing and Accounting, and EMR Management.

Virtual Medical Scribes play an extremely vital role in Healthcare Operations. The primary objective of a Virtual Medical Scribe is to allow the Doctor to be a Doctor, and not a data entry specialist. This function is a doctors “Right-Hand” and allows for efficient patient flow and efficiency, while accurately entering orders, billing information and vitals in real-time.

As compliance in the Healthcare Industry gets more stringent, reimbursements get tighter, and practices are measured by Patient Experience, our highly trained and qualified Virtual Medical Staff is the perfect solution.

Valenta’s Virtual Medical Assistants can assist Healthcare Providers with:

Manage Contact Center operations – Inbound and Outbound Calls, Email and Chat
Appointment Scheduling – Manage Appointments, rescheduling and cancellations
EMR Management – Ensure EMR is always up-to-date. Edit and modify as needed
Prior Authorization – manage the entire Prior Authorization process
Patient Triage
Complete Patient Charts
Managing incoming and outgoing referrals
Insurance Follow-ups
Ensure the highest level of quality
Perform day-to-day duties with high accuracy
Effectively communicate all escalations to the supervisor
Resolve queries in a timely manner working around the established TAT's (turnaround times)
Strictly adhere to the SLAs (Service Level Agreements)
Train new resources as and when required
Understanding processes and documenting them as detailed SOPs (Standard Operating Procedures) as and when required

Valenta’s Virtual Medical Scribes can assist Healthcare Providers with:

Urgent Care Scribing
Emergency Room Scribing
Cardiology Scribing
Ophthalmology Scribing
Radiology Scribing
Endocrinology Scribing
Neurology Scribing
Surgery & Orthopedic Scribing
Hematology & Oncology Scribing and much more

We implement BOT’s and AI in our solutions:

Watch a BOT perform billing functions.

Primary Pain Points and Potential Solutions

Click here for Primary Pain Points and Potential Solutions

How we add value?

Our Virtual Medical Assistants and Medical Scribes deliver business value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implement effective controls. We have standardized their process with a high degree of Automation and AI.

We have a comprehensive and integrated Medical Assistant service capability. Furthermore, we augment our capability by continuously investing in building AI and ML expertise through: